FAQ
Frequently Asked Questions
Everything you need to know about shopping at Elysium Hobbies.
About Us & Authenticity
Are all your products authentic?
Yes — 100% authentic, guaranteed. Every trading card and collectible is verified at our Branson, Missouri facility before listing. If we ever ship you an item that is not authentic, you receive a full refund and we cover all shipping.
Where are you based?
Elysium Hobbies operates from Branson, Missouri.
Shipping & Delivery
Do you offer free shipping?
Yes — every order ships free. No minimum, no membership, no fine print. Shipping Cost: $0.00.
How long does shipping take?
Handling: 3 business days. Transit: 3-8 business days. Total: 6-11 business days.
Do you ship internationally?
Not yet. Currently US-only, including all 50 states and APO/FPO/DPO addresses.
How do I track my order?
You'll receive a tracking number via email when your order ships. Use the Track Your Order page.
What if my package is lost or damaged?
Contact us immediately at support@elysiumhobbies.shop. We file the carrier claim and send a replacement or refund.
Returns & Refunds
What's your return policy?
30 days from delivery. Items in original condition. Full refund. We pay return shipping.
Do you charge return shipping?
No. Return Shipping Fee: $0.00. We email you a prepaid label.
Do you charge restocking fees?
No. Restocking Fee: $0.00. Your refund is 100% of what you paid.
How long do refunds take?
3-5 business days for credit/debit cards.
Payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover — processed securely via Shopify Payments, PayPal, Stripe. All payments are PCI DSS Level 1 secured.
When am I charged?
Immediately when you place your order. For pre-orders, you're charged at pre-order placement.
Is my payment information secure?
Yes. PCI DSS Level 1 compliance. 256-bit SSL encryption.
Pre-Orders
How do pre-orders work?
Reserve upcoming releases, charged in full at pre-order time, ship within 3 business days of arrival.
Can I cancel a pre-order?
Yes — anytime before it ships, for a full refund.
Customer Support
How do I contact you?
Email: support@elysiumhobbies.shop (monitored 7 days a week, 24-hour response)
Contact
Elysium Hobbies
Email: support@elysiumhobbies.shop